Anual suvscription, i orded twice in on month.

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Anual suvscription, i orded twice in on month.

jacobitzreal

Plan: 

Free/Premium: Premium

Country: Denmark

 

Device

Apple (Macbook & IPhone)

 

My Question or Issue

I dont know why, but i paid for Spotify twice this month. First was on 05.03.19, and the other one was on 19.03.19.
On my bank it said ''Waiting'' for takeing the money, so what i did, was canncled my subscription to premium, and it said that i no longer have permission to premium at 05.04.19

But why did i pay twice in same month?

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Accepted Solutions
Marked as solution

Luan

Hey, @jacobitzreal

Thanks for contact us here in Spotify Community

About your issue, I suggest that you take a look on this following article:

And if you think you're really in trouble, take a look on the Refund Policy. I suggest that you contact Spotify team to solve your problem because it refers to sensible payment informations.

 

If you need more information or have any other doubts, please contact us here in Community.

If you think my answer was useful, please give me a like and set it as solution.

 

Best Regards,

hezorg (Luan Araújo)

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

Luan

Hey, @jacobitzreal

Thanks for contact us here in Spotify Community

About your issue, I suggest that you take a look on this following article:

And if you think you're really in trouble, take a look on the Refund Policy. I suggest that you contact Spotify team to solve your problem because it refers to sensible payment informations.

 

If you need more information or have any other doubts, please contact us here in Community.

If you think my answer was useful, please give me a like and set it as solution.

 

Best Regards,

hezorg (Luan Araújo)

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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