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Step 1


App says manage plan on web, web says manage plan on app

App says manage plan on web, web says manage plan on app


I want to upgrade my account to a family plan. My app says, "manage your premium plan on web". The web says, "Open the Spotify app, and then go to your account to switch plans". Can someone please tell me how to get out of this groundhog day of a timeloop??






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey @amybeene,


Thanks for coming to the Community.


You should be able to manage your subscription here. Alternatively, you can also visit this page and then click on "Manage your plan".


If the issue still persists, please post a screenshot of what you're seeing on the page 🙂 Make sure to remove any personal info from the screenshot before posting.


Looking forward to your reply. 

MaximSpotify Star
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