Are any staff here alive?

[user-removed]

I have been charged for two months but i never request any service from  you.

I talked to the tweet, they ignored me.

I want to know who can help me?

[Maxim]

Hey @user-removed,

It can take 48 hours to receive a response from Support 🙂

If your tweet has been sent more than 48 hours ago, feel free to send me a link to the tweet.

Otherwise, just wait a little more and they'll get back to you soon.

[user-removed]

ok, are you a real person or a machine?

Can i get my help from you? now？

[Maxim]

I'm pretty sure I'm not a robot 🤖. 🙂

Unfortunately not, since the Community isn't an official Spotify support service. You'll have to wait until the team gets back to you.

[user-removed]

ok i got you. i am sorry that i am angry about their tweet because the person never tells me that i need to wait for 48 hours and i have been charged unexpectly.

now i know you are not one of the staff of this company.

 do you know what number i can contact them? at least on week days. Their tweet REPLIED ME VERY FAST AT THE BEGINNING, AND AFTER THEY KNEW THAT I WANT REFUND FOR UNEXPECTED CHARGED, THEY IGNORED ME. AND THE TWEET GUY DID NOT TELL ME ABOUT THE 48 HOURS AT THE BEGINNING.

I DO NOT SEE ANY PROBLEMS OF MINE AT THIS POINT.

[Maxim]

Spotify currently doesn't offer telephone support, out of full-time dedication to the social media and contact form channels.

The team always tries to get back to you as soon as they can. 🙂

[user-removed]

Spotify currently doesn't offer telephone support, <out of full-time dedication to the social media and contact form channels.> I am sorry, i am an ESL person, i do not understand this part.

The team always tries to get back to you as soon as they can. 🙂

so how they catch me up? tweet or email? i sent both.

[Maxim · Accepted solution]

I understand your frustration, but since you've already reached out to Support via Twitter and the Contact Form, someone will get back to you as soon as possible.

[user-removed]

ok they have already email me back, thank you very much for your reply!