Argentina, cant purchase premium

Reply

Argentina, cant purchase premium

Sofia_paolucci
Casual Listener

Hi, i tried a lot of times to buy the annual suscription but a red sign comes out saying error. All the dayta is fine and the card also, the only means of payment is credit, everything is fine but i dont know why i cannot buy it, several days ago i am trying, also i tried from a desktop computer. If i can not i wil have to change to another application. 

Plan

Free

Country

 Argentina 

Device

iPhone 6s plus

Operating System

iOS 10

 

3 Replies

Re: Argentina, cant purchase premium

Rock Star 11
Rock Star 11

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Jose_MRock Star 11
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Re: Argentina, cant purchase premium

Sofia_paolucci
Casual Listener

Hi, I've tried all the options and I still can not buy it, I guess I'll have to switch to Apple Music, because there's no way this works.

Re: Argentina, cant purchase premium

Rock Star 11
Rock Star 11

Hey there!

Sorry to hear you're still having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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