Atención!! Me cobraron mal

[panchin]

Plan

Duo

Country

Argentina

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Hace 2 días renové la suscripción anual a Spotify (cómo cada año) a través de la tarjeta de crédito.

El importe anual según la app era de $7990... pero cuando veo lo debitado es de 18056 más todos los impuestos que conllevan las app extranjeras (IVA, inp país, etc).

Hace 2 días que hablo con Spotify y dicen que a ellos le llegó 7990, que hable con el banco. Hablo con el banco y dicen que Spotify cobro 22 dólares o sea 18056.

Así que en eso estoy con una calentura, de un lado a otro.

[AlejaR]

Hey @panchin,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

We understand where you're coming from, and we'd like to add some insights. The charge for a yearly Duo plan is 7990 ARS and you can double-check that here. We can assure you this is the amount that we received for such a type of payment. We'd recommend checking the receipts for your account, so you can make sure how much you were charged for by Spotify when paying for the plan.

If you don't see any extra amount added to your payment there, it means that your bank is collecting some additional fees, most likely due to taxes imposed by your government. The Argentinian government issued a new resolution recently, which has led to an increase in some taxes. We think that it'd be best to get in touch again with your bank, so they can help you double-check where the added fees to your payment are coming from.

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.

[Sofi26]

Acabo de contratar el Plan Dúo, en teoría lo aboné de forma anual por 7990 ARS$ a través de tarjeta de débito. 

En el recibo enviado y el historial de pedidos me figura ese monto y que no se cobran impuestos, pero cuando veo el detalle desde mi cuenta de banco online el monto debitado es de 12704,10 ARS$. A qué puede deberse? Cómo puedo reclamarlo?

[Ivelina]

Hi there @Sofi26,

Welcome to the Community! We hope you don't mind us replying in English as this is the official language here.

First we'd like to mention that we've removed the screenshots you sent as they were showing sensitive payment details. We don't recommend sharing such info online. 

When it comes to the price you see on your bank account, upon checking there seems to be a tax increase in your country which is why you see this change. For more information we recommend reaching out directly to your payment provider.

Hope this helps clear things up.