Attivazione errata abbonamento Family

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Attivazione errata abbonamento Family

rori_y
Newbie

Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque un abbonamento Family. Come faccio a ripreistinare il mio abbonamento Premium che era già in corso, senza avere ulteriori addebiti?

 

Piano

Premium

Nazione

Italia

Dispositivo

Huawei

Sistema operativo

(iOS 10, Android Oreo, Windows 10, ecc.)

 

La mia domanda o problema

 

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Re: Attivazione errata abbonamento Family

Rock Star 21
Rock Star 21

Ciao @rori_y, thanks for writing!

 

I hope you don't mind if I reply in English. I can read Italian though :)

 

That's right - even after cancelling the Family plan, you'll still have it until the period ends (you can see the date on your account page). After that your plan will revert to regular Premium.

 

If you think you should get a refund for that, just click on the link bellow to see the Spotify's policy.

 

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

 

Let me know if you have any other questions!

BittencourtRock Star 21
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