Ayuda, no me deja pagar mi cuenta con mi tarjeta de crédito

[dgovalenzuela]

Hola buen día,

he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos que tengan un buen día

[Billy-J]

Hey @dgovalenzuela, thanks for reaching out to the Community!

I hope you don't mind me replying in English.

To confirm, you're having issues paying for Premium using your card? If that's the case, could you let me know the error message you're getting? 

Keep me updated.

[Julietamedina]

Tengo el mismo problema. Me rechaza el pago. Pudiste solucionarlo?

[Xenia]

Hey there @Julietamedina and @dgovalenzuela,

If you're having difficulties paying for Premium, we suggest checking out this support page for tips and tricks how to get your subscription running again.

I'd also recommend trying an incognito or private window, preferably on a desktop device, when you enter your payment details again.

Hope this helps. Give us a shout in case the issue persists.