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BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

ssuarez32

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolares que cada uno tenga, sumado a un interes que se lleva el =&%$!ª gobierno de turno. Es por este tema que me voy a dar de baja hasta que saquen estas pabadas de las trabas con los dolares.

 

Si es que estoy equivocado avisenmé 

 

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Top Answer
Mario
Moderator

Hi everyone,

 

Writing to share some useful info with you all regarding the situation.

 

It's been thoroughly looked into and the FAQ you'll find below was carefully put together as a result.

 

Hope you'll find it useful.

 

Cheers!

 

FAQ:

 

What is this new tax?

 

The Argentine Government has implemented a new 35% tax, in addition to the PAIS tax and VAT.

 

You should also have a separate email from Spotify to inform you that the additional tax will be applied to your Premium subscription and you will begin to see this additional from your next payment to Spotify, as a result of the new regulations.
You will see the new charges with a separate item on your bank statement as of September 16th, 2020, the effective date of the new regulation.

 

Spanish - El gobierno argentino ha introducido un nuevo impuesto del 35% adicional al impuesto PAIS y al IVA.

 

Deberías haber recibido un correo de parte de Spotify para informarte sobre el impuesto adicional que será aplicado a tu suscripción Premium y que empezarás a ver desde tu próximo pago como resultado de las nuevas regulaciones. Verás el nuevo cargo separado en dos partes en tu extracto bancario a partir del 16 de septiembre de 2020, fecha en la que entra en vigencia la nueva regulación.

 

The charge for Spotify appears in USD on my bank statement. Could you change it to ARS?

Your price for Spotify is in Argentine Pesos (ARG). Your bank may convert this amount to USD on your statement. We’d recommend reaching out to your bank for more info about this.

 

I've contacted my bank and they told me Spotify is charging me in USD. Why is this happening?

The price you pay for Spotify is in Argentine Pesos (ARG). When processing the payment, your bank may be converting the currency to USD. You can always see the details of what you’re being charged by checking out your receipts. We have more info about this at https://support.spotify.com/article/how-can-i-get-a-receipt-for-spotify/.

 

I've seen that if you cancel your subscription and re-subscribe the currency is going to change. Is that true?

All subscriptions for Argentine Accounts for Spotify are charged in Argentine Pesos (ARG). You can always see the details of what you’re being charged by checking out your receipts at https://www.spotify.com/account/subscription/receipt/. If your payments appear in USD on your bank statement, we’d recommend reaching out to your bank for more information.

 

If you charge in ARS, why am I being taxed?

The additional charge is the result of the new regulations introduced by the Argentine Government. These regulations require the new 35% tax to be added onto payments for Spotify, in addition to the PAIS tax and VAT. The price you pay for Spotify is in Argentine Pesos (ARG) but when processing the payment, your bank may be converting the currency to USD.

 

Could you add cash-based payment options for the Premium Duo and Premium Family plans?

Updated January 21st, 2021

Cash-based payment methods have now been made available not only for Premium Individual subscriptions, but also for Premium Family. Currently you can pay by cash for these plans via  RapiPago and Pago Facil. Check here for more info.

If you're the owner of the Premium Family plan, you can repurchase before the first period ends to prevent your family members being removed and reverting to their previous subscription.

We'll make sure to update you if cash based payments become available for other subscription types, such as Premium Duo.

 

Why are you increasing the price for the subscription instead of absorbing those taxes on your own?

The additional charge is the result of the new regulations introduced by the Argentine Government. These regulations require the new 35% tax to be added onto payments for Spotify, in addition to the PAIS tax and VAT. Absorbing the tax is not possible with the new regulations and we need to comply with them. You will see this new tax added as a separate line on your bank statement.

 

I live in 'Tierra del Fuego' I should be exempt from any taxes.
The current regulations require Spotify to charge the new 35% tax even if you’re located in Tierra del Fuego.

 

Is Ebanx or Spotify the one adding those taxes?
The additional charge is the result of the new regulations introduced by the Argentine Government, which is why you will see this new tax added to your subscription cost on your bank statement.

85 Replies

Pelado9

Hola, tengo plan spotify premium duo y necesitaria cambiar el tipo de facturacion desde spotify a PESOS ARGENTINOS. Desde el banco me informaron es un procedimiento que deben completar ustedes. Muchas gracias

 

Hi, i have apotify premium duo plan and i need to change my billing to ARGENTINIAN PESOS from spotify. The bank has informed that this change has to be made by your company. Thanks

OneByBoo

Hi @calberghina,

thanks for reaching out to the community !

 

Checking this matter back stage, i would like to point out that the Argentinian Central bank has issued a new regulation on the USD access and foreign transactions for its citizens.

 

Therefore, Spotify will process the payments in Argentinian Pesos.

If you need any confirmation, you can learn how to view your receipts here.

 

Hope this clears things out.

Let me know if there's anything else i can assist you with 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

godoyluque

I'm having the same issue.

 

All my receipts show in ARS but the credit card is charge is in USD.

 

How can we make sure the credit card charges are processed in ARS?

Sebas15

Hasta ahora nadie se comunicó o contactó conmigo para brindarme información y ayudarme con este tema, si continúan sin darme solución lamentablemente daré de baja el servicio.

Maki28
Por favor cambiar la facturación a pesos o daré de baja la suscripción. Gracias!

claumartel

Excuse my urgency, but how long does it take to the community manager to give an answer to this? at least something that let us know you are acknowledging our request. We need your solution.

Please, this is a dramatic moment for our economy and urges to make a decision as soon as possible. Thank you for understanding.

 

Claudia

11155528576
I need the same too. Please advice

Gabriel1953

Hola, mismo pedido, necesito pasar mi facturación a pesos argentinos.

Gaspo014

Pude comunicarme con alguien entrando en https://support.spotify.com/ar/contact-spotify-anonymous/ - Cuenta - Otro - "Todavía necesito ayuda" - "Iniciar chat".

Esto fue lo que me respondieron:

 

"En algunos casos tu banco puede elegir hacerte el cargo en dólares, por lo que la tasa de cambio extranjera y el precio equivalente en dólares es una decisión de tu entidad. El precio que ves en tu extracto bancario está aproximado en la moneda local de tu país. El banco emisor de tu tarjeta hará la conversión de la moneda basándose en la tarifa al momento de la transacción.

Es decir, nuestro objetivo es que te cobren en tu moneda local, pero el emisor de tu tarjeta de crédito puede cobrar en dólares y no tenemos ningún control sobre eso.

Spotify no realiza ninguna conversión de moneda. Existe la posibilidad de que tengas que pagar comisiones de conversión de moneda adicionales. Esto depende de los Términos y Condiciones establecidos por el banco emisor de tu tarjeta.
"

 

Lo cual me parece una ridiculez, el banco no elige qué se me cobra y cómo se me cobra. Si estoy recibiendo pagos en dolares es porque  Spotify emitió el pago en dolares.

 

Lo que si me dijo que se puede pagar en efectivo por Rapipago o Pago Fácil y ahí sería todo en pesos, pero no encuentro esa opción en la página.

 

Pero bueno, en un par de días se van a dar cuenta que a todo Argentina no le va a pasar el pago y van a tener que hacer algo.

 

 

Gaspo014

Actualicé el método de pago a una tarjeta de débito y pasó el pago en pesos argentinos (con la misma cuenta ya había alcanzado el límite de transacciones en dolares, y no hubo drama con eso). El único tema es que en la pagína dice que se me cobran $239 pero por mail me llega un factura de $308 ($50 IVA + $19 impuesto país)

claumartel
If that is a solution (changing the credit card) , please we all know want to know the answer.
Thank you!

claumartel

Ya hay varios hilos con la misma preocupación. por favor, den una respuesta lo antes posible. 

danagvent

My credit card is charging Spotify in USD, I need it to be in pesos. Can you please change it asap?

Family Premium Account

Thank you

 

Gabo_valdez

Brazil / all platforms

 

My Question or Issue

Hi, I've been trying for 2 days and can't change to premium. I've called my bank and everything is ok but it keeps showing an error when I add the billing details

Jairo05
Yo pude hacerlo, el que necesite y le interese una solucion puedo asesorarlo. les dejo mi instagram @jairoruizok asi me comunican por ese medio y buscamos la solucion!

Es necesario contar con una tarjeta de credito (que no pertenezca a un banco, por ejemplo TARJETA NARANJA) o una tarjeta de Debito, sin eso seria imposible! Solo es cuestion de cambiar la forma de pago.

Saludos!

OneByBoo

Hi there @Gabo_valdez,

thanks for reaching out to the community !

 

I would like you to start off by following all the troubleshooting steps provided on this help page.

 

Let me know how it goes 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

OneByBoo

Hi there @danagvent,

thanks for reaching out to the community !

 

The Argentinian Central bank has issued a new regulation on the USD access and foreign transactions for its citizens.

 

Spotify process payments in Argentinian Pesos and to confirm so, you can view your receipts here.

 

In case you need further info, i recommend contacting your bank and ask them for clarifications. 

 

Hope this clears things out.

Let me know if you have further questions 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

alexandrernyber
estou com mesmo problema, verifiquei junto a operadora e esta tudo ok.

Mihail

Hey everyone,

 

Thanks for reaching out and voicing your concerns.

 

We can confirm that if in the receipts section in your account page the billing currency is pesos, then the amount was also requested from your payment provider in ARS. We have no control however on how international transactions are handled by your bank or credit card provider. If you're getting charged in USD we advise you to reach out to your payment provider for more info on why the amount, requested in pesos, gets charged in dollars.

 

We are currently looking in to expanding the range of payment options available.  In the meantime, you can choose one of the 'Pay with Cash' options available in the Premium section of your account page.

 

Hope you find this useful. Keep us posted if you have any questions.

Mihail Moderator
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saitam2016
Hola Jairo, no tengo tarjeta Naranja. Y respecto a la de débito: sirve cualquier plástico? Gracias!

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