BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

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Mario
Moderator

Hi everyone,

 

Writing to share some useful info with you all regarding the situation.

 

It's been thoroughly looked into and the FAQ you'll find below was carefully put together as a result.

 

Hope you'll find it useful.

 

Cheers!

 

FAQ:

 

What is this new tax?

 

The Argentine Government has implemented a new 35% tax, in addition to the PAIS tax and VAT.

 

You should also have a separate email from Spotify to inform you that the additional tax will be applied to your Premium subscription and you will begin to see this additional from your next payment to Spotify, as a result of the new regulations.
You will see the new charges with a separate item on your bank statement as of September 16th, 2020, the effective date of the new regulation.

 

Spanish - El gobierno argentino ha introducido un nuevo impuesto del 35% adicional al impuesto PAIS y al IVA.

 

Deberías haber recibido un correo de parte de Spotify para informarte sobre el impuesto adicional que será aplicado a tu suscripción Premium y que empezarás a ver desde tu próximo pago como resultado de las nuevas regulaciones. Verás el nuevo cargo separado en dos partes en tu extracto bancario a partir del 16 de septiembre de 2020, fecha en la que entra en vigencia la nueva regulación.

 

The charge for Spotify appears in USD on my bank statement. Could you change it to ARS?

Your price for Spotify is in Argentine Pesos (ARG). Your bank may convert this amount to USD on your statement. We’d recommend reaching out to your bank for more info about this.

 

I've contacted my bank and they told me Spotify is charging me in USD. Why is this happening?

The price you pay for Spotify is in Argentine Pesos (ARG). When processing the payment, your bank may be converting the currency to USD. You can always see the details of what you’re being charged by checking out your receipts. We have more info about this at https://support.spotify.com/article/how-can-i-get-a-receipt-for-spotify/.

 

I've seen that if you cancel your subscription and re-subscribe the currency is going to change. Is that true?

All subscriptions for Argentine Accounts for Spotify are charged in Argentine Pesos (ARG). You can always see the details of what you’re being charged by checking out your receipts at https://www.spotify.com/account/subscription/receipt/. If your payments appear in USD on your bank statement, we’d recommend reaching out to your bank for more information.

 

If you charge in ARS, why am I being taxed?

The additional charge is the result of the new regulations introduced by the Argentine Government. These regulations require the new 35% tax to be added onto payments for Spotify, in addition to the PAIS tax and VAT. The price you pay for Spotify is in Argentine Pesos (ARG) but when processing the payment, your bank may be converting the currency to USD.

 

Could you add cash-based payment options for the Premium Duo and Premium Family plans?

Cash-based payment methods are only available with a Premium Individual subscription right now. We’re aware of the request for cash-based payment options for our other subscription types and have passed the feedback onto the right folks. We'll make sure to update you on any developments.

 

Why are you increasing the price for the subscription instead of absorbing those taxes on your own?

The additional charge is the result of the new regulations introduced by the Argentine Government. These regulations require the new 35% tax to be added onto payments for Spotify, in addition to the PAIS tax and VAT. Absorbing the tax is not possible with the new regulations and we need to comply with them. You will see this new tax added as a separate line on your bank statement.

 

I live in 'Tierra del Fuego' I should be exempt from any taxes.
The current regulations require Spotify to charge the new 35% tax even if you’re located in Tierra del Fuego.

 

Is Ebanx or Spotify the one adding those taxes?
The additional charge is the result of the new regulations introduced by the Argentine Government, which is why you will see this new tax added to your subscription cost on your bank statement.

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Facturacion en pesos / Argentinian Pesos Billing

Visitor

Hola, tengo plan spotify premium duo y necesitaria cambiar el tipo de facturacion desde spotify a PESOS ARGENTINOS. Desde el banco me informaron es un procedimiento que deben completar ustedes. Muchas gracias

 

Hi, i have apotify premium duo plan and i need to change my billing to ARGENTINIAN PESOS from spotify. The bank has informed that this change has to be made by your company. Thanks

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Re: Argentina - services to be billed in local currency ARS

Rock Star 18
Rock Star 18

Hi @calberghina,

thanks for reaching out to the community !

 

Checking this matter back stage, i would like to point out that the Argentinian Central bank has issued a new regulation on the USD access and foreign transactions for its citizens.

 

Therefore, Spotify will process the payments in Argentinian Pesos.

If you need any confirmation, you can learn how to view your receipts here.

 

Hope this clears things out.

Let me know if there's anything else i can assist you with 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Argentina - services to be billed in local currency ARS

Visitor

I'm having the same issue.

 

All my receipts show in ARS but the credit card is charge is in USD.

 

How can we make sure the credit card charges are processed in ARS?

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Re: Facturación en pesos

Casual Listener

Hasta ahora nadie se comunicó o contactó conmigo para brindarme información y ayudarme con este tema, si continúan sin darme solución lamentablemente daré de baja el servicio.

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Re: Facturación en pesos

Newbie
Por favor cambiar la facturación a pesos o daré de baja la suscripción. Gracias!
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Re: I need to be charged in Argentine pesos

Casual Listener

Excuse my urgency, but how long does it take to the community manager to give an answer to this? at least something that let us know you are acknowledging our request. We need your solution.

Please, this is a dramatic moment for our economy and urges to make a decision as soon as possible. Thank you for understanding.

 

Claudia

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Re: I need to be charged in Argentine pesos

Visitor
I need the same too. Please advice
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Re: Facturación en pesos

Newbie

Hola, mismo pedido, necesito pasar mi facturación a pesos argentinos.

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Re: Facturación en pesos

Casual Listener

Pude comunicarme con alguien entrando en https://support.spotify.com/ar/contact-spotify-anonymous/ - Cuenta - Otro - "Todavía necesito ayuda" - "Iniciar chat".

Esto fue lo que me respondieron:

 

"En algunos casos tu banco puede elegir hacerte el cargo en dólares, por lo que la tasa de cambio extranjera y el precio equivalente en dólares es una decisión de tu entidad. El precio que ves en tu extracto bancario está aproximado en la moneda local de tu país. El banco emisor de tu tarjeta hará la conversión de la moneda basándose en la tarifa al momento de la transacción.

Es decir, nuestro objetivo es que te cobren en tu moneda local, pero el emisor de tu tarjeta de crédito puede cobrar en dólares y no tenemos ningún control sobre eso.

Spotify no realiza ninguna conversión de moneda. Existe la posibilidad de que tengas que pagar comisiones de conversión de moneda adicionales. Esto depende de los Términos y Condiciones establecidos por el banco emisor de tu tarjeta.
"

 

Lo cual me parece una ridiculez, el banco no elige qué se me cobra y cómo se me cobra. Si estoy recibiendo pagos en dolares es porque  Spotify emitió el pago en dolares.

 

Lo que si me dijo que se puede pagar en efectivo por Rapipago o Pago Fácil y ahí sería todo en pesos, pero no encuentro esa opción en la página.

 

Pero bueno, en un par de días se van a dar cuenta que a todo Argentina no le va a pasar el pago y van a tener que hacer algo.

 

 

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Re: Facturación en pesos

Casual Listener

Actualicé el método de pago a una tarjeta de débito y pasó el pago en pesos argentinos (con la misma cuenta ya había alcanzado el límite de transacciones en dolares, y no hubo drama con eso). El único tema es que en la pagína dice que se me cobran $239 pero por mail me llega un factura de $308 ($50 IVA + $19 impuesto país)

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