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BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

Reply
Mario
Moderator

Hi everyone,

 

Writing to share some useful info with you all regarding the situation.

 

It's been thoroughly looked into and the FAQ you'll find below was carefully put together as a result.

 

Hope you'll find it useful.

 

Cheers!

 

FAQ:

 

What is this new tax?

 

The Argentine Government has implemented a new 35% tax, in addition to the PAIS tax and VAT.

 

You should also have a separate email from Spotify to inform you that the additional tax will be applied to your Premium subscription and you will begin to see this additional from your next payment to Spotify, as a result of the new regulations.
You will see the new charges with a separate item on your bank statement as of September 16th, 2020, the effective date of the new regulation.

 

Spanish - El gobierno argentino ha introducido un nuevo impuesto del 35% adicional al impuesto PAIS y al IVA.

 

Deberías haber recibido un correo de parte de Spotify para informarte sobre el impuesto adicional que será aplicado a tu suscripción Premium y que empezarás a ver desde tu próximo pago como resultado de las nuevas regulaciones. Verás el nuevo cargo separado en dos partes en tu extracto bancario a partir del 16 de septiembre de 2020, fecha en la que entra en vigencia la nueva regulación.

 

The charge for Spotify appears in USD on my bank statement. Could you change it to ARS?

Your price for Spotify is in Argentine Pesos (ARG). Your bank may convert this amount to USD on your statement. We’d recommend reaching out to your bank for more info about this.

 

I've contacted my bank and they told me Spotify is charging me in USD. Why is this happening?

The price you pay for Spotify is in Argentine Pesos (ARG). When processing the payment, your bank may be converting the currency to USD. You can always see the details of what you’re being charged by checking out your receipts. We have more info about this at https://support.spotify.com/article/how-can-i-get-a-receipt-for-spotify/.

 

I've seen that if you cancel your subscription and re-subscribe the currency is going to change. Is that true?

All subscriptions for Argentine Accounts for Spotify are charged in Argentine Pesos (ARG). You can always see the details of what you’re being charged by checking out your receipts at https://www.spotify.com/account/subscription/receipt/. If your payments appear in USD on your bank statement, we’d recommend reaching out to your bank for more information.

 

If you charge in ARS, why am I being taxed?

The additional charge is the result of the new regulations introduced by the Argentine Government. These regulations require the new 35% tax to be added onto payments for Spotify, in addition to the PAIS tax and VAT. The price you pay for Spotify is in Argentine Pesos (ARG) but when processing the payment, your bank may be converting the currency to USD.

 

Could you add cash-based payment options for the Premium Duo and Premium Family plans?

Cash-based payment methods are only available with a Premium Individual subscription right now. We’re aware of the request for cash-based payment options for our other subscription types and have passed the feedback onto the right folks. We'll make sure to update you on any developments.

 

Why are you increasing the price for the subscription instead of absorbing those taxes on your own?

The additional charge is the result of the new regulations introduced by the Argentine Government. These regulations require the new 35% tax to be added onto payments for Spotify, in addition to the PAIS tax and VAT. Absorbing the tax is not possible with the new regulations and we need to comply with them. You will see this new tax added as a separate line on your bank statement.

 

I live in 'Tierra del Fuego' I should be exempt from any taxes.
The current regulations require Spotify to charge the new 35% tax even if you’re located in Tierra del Fuego.

 

Is Ebanx or Spotify the one adding those taxes?
The additional charge is the result of the new regulations introduced by the Argentine Government, which is why you will see this new tax added to your subscription cost on your bank statement.

Re: Pago en AR$ - Argentine peso fee

Casual Listener
If that is a solution (changing the credit card) , please we all know want to know the answer.
Thank you!

Re: Facturación en pesos

Casual Listener

Ya hay varios hilos con la misma preocupación. por favor, den una respuesta lo antes posible. 

Please change my billing to pesos argentinos

Visitor

My credit card is charging Spotify in USD, I need it to be in pesos. Can you please change it asap?

Family Premium Account

Thank you

 

Payment issue

Visitor

Brazil / all platforms

 

My Question or Issue

Hi, I've been trying for 2 days and can't change to premium. I've called my bank and everything is ok but it keeps showing an error when I add the billing details

Re: Facturación en pesos

Casual Listener
Yo pude hacerlo, el que necesite y le interese una solucion puedo asesorarlo. les dejo mi instagram @jairoruizok asi me comunican por ese medio y buscamos la solucion!

Es necesario contar con una tarjeta de credito (que no pertenezca a un banco, por ejemplo TARJETA NARANJA) o una tarjeta de Debito, sin eso seria imposible! Solo es cuestion de cambiar la forma de pago.

Saludos!

Re: Payment issue

Rock Star 18
Rock Star 18

Hi there @Gabo_valdez,

thanks for reaching out to the community !

 

I would like you to start off by following all the troubleshooting steps provided on this help page.

 

Let me know how it goes 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Please change my billing to pesos argentinos

Rock Star 18
Rock Star 18

Hi there @danagvent,

thanks for reaching out to the community !

 

The Argentinian Central bank has issued a new regulation on the USD access and foreign transactions for its citizens.

 

Spotify process payments in Argentinian Pesos and to confirm so, you can view your receipts here.

 

In case you need further info, i recommend contacting your bank and ask them for clarifications. 

 

Hope this clears things out.

Let me know if you have further questions 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Payment issue

Visitor
estou com mesmo problema, verifiquei junto a operadora e esta tudo ok.

Re: BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

Moderator
Moderator

Hey everyone,

 

Thanks for reaching out and voicing your concerns.

 

We can confirm that if in the receipts section in your account page the billing currency is pesos, then the amount was also requested from your payment provider in ARS. We have no control however on how international transactions are handled by your bank or credit card provider. If you're getting charged in USD we advise you to reach out to your payment provider for more info on why the amount, requested in pesos, gets charged in dollars.

 

We are currently looking in to expanding the range of payment options available.  In the meantime, you can choose one of the 'Pay with Cash' options available in the Premium section of your account page.

 

Hope you find this useful. Keep us posted if you have any questions.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: Facturación en pesos

Casual Listener
Hola Jairo, no tengo tarjeta Naranja. Y respecto a la de débito: sirve cualquier plástico? Gracias!
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