Back to home country after travel and Spotify Premium is not working.

[adi2791]

Hi good folks - I've a Spotify Premium account in India (ends Dec'23) I recently traveled to EU for some work/travel purpose for a month. Around 14 days into my travel Spotify gave me a notification that my premium account is no longer valid and to use Spotify further I must update my location in profile settings, which I did. After the update I was switched back to Spotify free plan which is understandable.

Now that I'm back to my home country (India) I went back and changed the location back to India in my profile settings and expected Spotify to check my device location and reinstate my Premium account. Sadly this has not happened yet.

Anybody else encountered the same? Is there an official Spotify support email id which can help?

[Jose_M]

Hello @adi2791!

Thanks for reaching out. Can you make sure you're logged into the right Spotify account? To confirm this, can you see if your account shows a receipt for Spotify Premium here? If not, I'd recommend you try logging in with other email addresses you may own.

Let me know how it goes!