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Bank says Spotify is trying to make an "offline" transaction?

Bank says Spotify is trying to make an "offline" transaction?

Plan

Premium

Country

Egypt

 

My Question or Issue

Suddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they tell me that Spotify is trying to make an 'offline' transaction, which they explained as: one without a CCV for example, or one you'd do with just a card number. And so they asked me to contact Spotify. Any idea what to do?

Reply
2 Replies

This is the contact page: https://support.spotify.com/sk/contact-spotify-support/?_ga=2.189060014.401300069.1558656453-8740764...

 

Maybe here you can contact them with your problem. 
If not you can always send them a tweet.

Didn't know about this. Thanks!

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