Help Wizard

Step 1


Bankaccount didn't change

Bankaccount didn't change





My Question or Issue

On the 25th of April i changed the payment of my Spotify Family from my personal bankaccount to the bankaccount is share with my family. Evrything seemed good. On the 25th i paid the €0,01 confirmation from the shared account and the next day Spotify payed it back. But today i looked on my personal bankaccount and i see that i paid Spotify Family from that account again.  And i have never had any payment for Spotify in the middle of the month, always at the end of the month. 


Is there something going wrong at Spotify? Can i fix this myself? 


3 Replies

Hey there @Realism7,

thanks for posting !


Have you changed your payment on a different date then the date you used to pay before ?


Waiting on your update 😃

Yes i think i did.

Hey @Realism7.


Thanks for getting back to us, and apologies for the late reply!


The best thing to do in this case is to reach out to our Customer Support team here. They can take a closer look at the payments on your account and let you know what's happened.


Hope that helps! Let us know how it goes and if you were able to resolve this with Customer Support 🙂

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