Basic Family Subscription vs. Premium Family

[GeeJayEm]

I see in the UK that there is a new Subscription tier of Basic Family for £17.99, but the differences between Premium Family (£19.99) and this new tier is not very clear.

Is Basic Family the same as Premium Family just with the Audiobook offerings removed? Is the Basic Family still ad-free?

Thanks

[GeeJayEm · Accepted solution]

The answers I was looking for are presented when you select and confirm the change of plan. Yes the Basic Family is similar to Premium just without Audiobooks, and it is still ad-free.

[katnisBB18]

 

[111259444]

Does anyone know how to switch to the basic family plan? I'm the plan manager but don't see it as an option when i try to switch plans. 

[Vasil]

Hey @111259444,

Try accessing this link -
After selecting 'Change Plan' you should see the Family Basic option. 
Make sure you're not using any VPN services when doing so.
Hope this helps!

[PeteB_UK]

Can anyone confirm if music quality (bit rates etc) is the same on basic?  I don't use audio books so thus is potentially useful...

[Vasil]

Hey @PeteB_UK,

The music quality is the same 🙂
The only difference at the moment is that the Basic plans do not include Audiobook listening hours.
Cheers!

[rrrrwrighty]

Hello, I was using Duo basic but have changed to family premium. However when I want to change to A family basic I am not given that option as an available plan. Why would this be? 

[Joan]

Hi there @rrrrwrighty,

Thanks for reaching out. You may only switch from a regular to a basic plan before the eligibility date for your country - which for all countries was a date in May. As we are already in June, this is no longer possible. Switching from one basic plan to a different basic plan is also not possible. This seems to be the reason why you don't see the option to switch anymore.

Hope this clears things up.

[Mc84]

The premium family is listed at £19.99 and the basic is listed at £17.99 plus vat when I’ve tried to switch. By my reckoning this will take it above £20. Can anyone confirm this? 

[GeeJayEm]

I’m only paying £17.99 for basic family, can’t see the plus VAT statement when I look at available plans. Possibly a typo?

[Milessimonwoo]

Hi Joan, 

I switched from premium duo to basic duo last month but looking at my account today I've been switched back, I didn't get any notification of a change, what's going on? I can't find any way to contact Spotify about this.

[dlfranks]

I was on the Premium Family Plan and was not offered the option to switch to the Basic Family Plan - i spoke to customer support yesturday who said they could switch me, but all they have done is cancelled my plan?! I then spoke to them again they said once my plan expires I will see the option to switch to the Basic Family plan - this doesnt feel correct. Why are they making this hard?

[Maliska]

Because the want to screw us over.

[Vaeric76]

Spotify made figuring out this difference harder than it should have been. I was totally thrown off by the description under the Basic Family Plan saying you get 6 Basic Accounts. Then under the Premium Family Plan it says you get 6 Premium Accounts. Why call these different names when they provide the same functionality? Nowhere does it say that a Basic Account is the same as a Premium Account. It’s just bad naming conventions. 

[Maliska]

Thanks for the reply.
After chatting with them online.
It all comes down to audiobooks.
You pay extra to get them.
Problem is perception becomes reality.
Whether or not they meant to make it confusing on purpose is long longer the issue. They certainly give that impression.
They make it hard to respect their ethics.

[protocollin]

Could someone please break down what is included in the Basic Duo plan? I’ve read all the info about the Premium Duo plan, but can’t find anything that compares it to the Basic. Does Basic Duo have ad free listening and downloads? What exactly are all the details?

[Maxim]

Hey @protocollin,

Thanks for reaching out.

The Basic plan contains the same benefits as all other Premium plans with the exception that the Basic plan does not have access to Audiobooks, which are included in the Premium plans.

I hope this helps!

[tdorty]

What do you lose by paying $1 less per month ?

[TanyaS]

Hi @tdorty ,

Thank you for reaching out to the Spotify community. Premium plan generally offers more control for your listening experience . You can view full benefits here.