Been charged, have receipt, still on Free subscription

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Been charged, have receipt, still on Free subscription

Zdx
Newbie

Had a payment issue and changed cards.

I’ve since received an Apple receipt on the 13th but all music is still greyed out.

 

Have uninstalled app and rebooted multiple times. Account details in Spotify still say my account is Free.

 

[Moderator edit]

 

1 Reply

SergioDavid
Roadie

Hey @Zdx, welcome to the Community!

 

If your subscription was set up through Apple, it'd be best to reach out to them for more info on why your subscription isn't working.

 

Hope that helps 🙂

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