Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Being charged 9.9 when under student plan

Being charged 9.9 when under student plan

 

Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refund? 

student premium.PNG

 

 

Payment.PNG

 

Reply
1 Reply

hello friend

 

You can cancel your account from your online pages.


As for a refund, you will need to get in touch with the customer services team directly Click here for Spotify's refund policy

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

cheer!!

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago  in Social & Random