Being charged after cancelling my premium subscription

[Conan406]

I just recently canceled my premium subscription and it still took the 9.99 from my bank account and now that I canceled the payment went there now I have no money or no spotify premium. Please contact me asap

[Maxim]

Hey @Conan406,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Conan406]

There isn't a second account and I keep a tight hand on my cards but I had put the money in my bank account I use for online transactions and it started a pending transaction so i tried to cancel it before it took but when I deactivated my account it still pulled the money out

[Conan406]

And I don't have at least the month of spotify premium that I paid for

[Maxim]

Thanks for letting me know! In this case, i’d recommend reaching out to Support 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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