Being charged after ive cancelled

[Bigread]

Hi there. A few months back i noticed I was being charged for premium as well as my family account. I have since cancelled because of this and I am now still being charged £9.99. My account said I have know active subscription. So can someone please shed some light on why I'm still being charged. 

[Jose_M]

Hello @Bigread!

Sorry to hear you're having trouble with this. No worries though, I'll be here to help.

In this case, I'd recommend checking out this Support article for the next steps to take.

Hope this helps! Let me know how you get on 🙂

[Bigread]

Hi again.

I have checked everything as you have said and I still cannot get to the bottom of it.. I would very much like this transaction to not only be stopped but also cancelled. It's very frustrating that I can't just speak to someone who can access my account and then find out what the **bleep** is going on..

[Jose_M]

Hello @Bigread!

Sorry to hear you're still having trouble with this.

Seems like the cancelation process wasn't finished correctly. I'd recommend checking out this Support article on how to cancel. If you want to ask for a refund, you can always check out Spotify's refund policy here.

Hope this helps and let me know how you get on!