Being charged but dont have access to premium services

[0x17y6j_-mtpg]

Didnt approve a premium account

I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything 

i have checked my email and I cannot see an invoice - nor can I see where/when I ‘apparently’ joined 

I’m paying for a service I’m not receiving!!

shoud I just ‘cancel’ my account OR

What solution should I try??

Plan

Free/Premium

Country

Device

(iPhone 😎

My Question or Issue

< Community Rock Star edit 

removed screenshot with personal info >

[Jose_M]

Hello @0x17y6j_-mtpg!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!