Being charged for Premium account after cancelled and went on family plan over a year ago.

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Being charged for Premium account after cancelled and went on family plan over a year ago.

user-removed
Not applicable

My husband and I both had Premium and went to a Family account. We recently discovered that he is still being charged for the Premium plan that we changed to a Family plan over a year ago. How do we get our money back? This is a very frustrating way of dealing with this so hopefully someone can give me a way to contact Spotify directly to have this matter resolved. Thank you for your time.

 

Plan-Switched from Premium to Family.

Country-US

 

2 Replies

Re: Being charged for Premium account after cancelled and went on family plan over a year ago.

Rock Star 9
Rock Star 9

Hey there @user-removed

 

It's possible you still have another premium account that is being charged.

Please use this link to find accounts and let me know what you come up with.

 

I also suggest logging in to your account overview online to check the subscripion status.

 

Hope this helps =)

Re: Being charged for Premium account after cancelled and went on family plan over a year ago.

user-removed
Not applicable

I appreciate the help but I need to know how to get in contact with someone at Spotify.  I have taken the credit card off the account but they have taken over $100 from us and it is not right. It needs to be corrected.

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