Being charged for premium after cancelled

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Being charged for premium after cancelled

Newbie

I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already cancelled yet it still charged me and gave me premium. My username is naenaebray and my paypal is *snip* please help!!

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Re: Being charged for premium after cancelled

Roadie

Hey There!

Please view this FAQ for info about what to do if you still are getting charged after you cancelled. For the sake of conveinience, I have posted the most relevant info from that page below.

 

  • If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts
  • If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
  • If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. 

 

Hope This Helps,

twentythree

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