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Being charged for two accounts, one lost...help!

Being charged for two accounts, one lost...help!

DiamondTruth

Plan

Premium

Country

USA

Device

Moto G7, also was using with Moto G3 

 

Operating System

 Android Oreo

 

My Question or Issue

I had a premium account, which somehow I was logged out of on my phone. Tried to log back and and can't recall user name, my email isn't associated with this account, neither is facebook. I tried the using my phone whatever it is, files associated in phone with Spotify, and the info surprisingly wasn't there either. So now I have 2 premium account, one of which I am paid up for a year, and the other I am being charged for monthly and cannot access. 

Stumped. 

Reply
1 Reply

Bittencourt

Hey @DiamondTruth, thanks for writing!

 

I'm sorry about that. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

Let me know if it helps!

BittencourtSpotify Star
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