Being charged for two accounts, one!

Being charged for two accounts, one!







Moto G7, also was using with Moto G3 


Operating System

 Android Oreo


My Question or Issue

I had a premium account, which somehow I was logged out of on my phone. Tried to log back and and can't recall user name, my email isn't associated with this account, neither is facebook. I tried the using my phone whatever it is, files associated in phone with Spotify, and the info surprisingly wasn't there either. So now I have 2 premium account, one of which I am paid up for a year, and the other I am being charged for monthly and cannot access. 


1 Reply


Hey @DiamondTruth, thanks for writing!


I'm sorry about that. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.


There are a few ways to contact them.


Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.


Let me know if it helps!

BittencourtSpotify Star
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