Being double charged by iTunes and Spotify for 1 account

[acotton492]

Reciently notice my credit card statement has charges from Itunes for my spotify subscription, but for the last 5 months I have also been getting charged by spotify as well.  This customer support system is terriable and completely unhelpful.  I can not find any way to contact any one at spotify other than this stupid comunity message board.

[IguanaSetup]

Hey, @acotton492 -

Looks like you signed up Premium through another company.

If you subscribed to Premium through a company other than Spotify, for example with iTunes, we suggest reaching them out directly for any payment questions instead of Spotify Support.

Thank you 🙂

[acotton492]

Your right, I did sign up through iTunes and they have been charging me since I signed up in 2016. However, 5 months ago Spotify started charging me ALSO. For the same account. 2 charges on my credit card.. 1 from iTunes and 1 from Spotify. As I signed up through iTunes, that charge makes sense, they should be charging me. I didn’t sign up through Spotify, therefore Spotify should NOT be charging me.

[IguanaSetup]

Hey, @acotton492 -

Sorry for the late reply;

In that case, please contact Spotify Support directly through this contact form so we can help you out;

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to lend you a hand. 

Thank you 🙂