Being double charged


Being double charged


I got a new phone and it seems the old one is still being billed for a separate account despite using the same email address. Help!

1 Reply

Re: Being double charged


Hey @Ajkim17, welcome to the community!


Thanks for getting in touch with us, we'll do our best to help you out.


If you're getting charged twice a month for Spotify, try following this troubleshooting. You might have two different Spotify Premium accounts and need to cancel one of them.


If you do have two or more Spotify accounts, we suggest contacting our Support team via Twitter or Facebook.


They'll be able to help you close the accounts you're not using and move over any music or playlists you had.


All the best.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp