Being over charged $11.30 for my premium subscription

[haley21]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @haley21, thanks for reaching out to the Community!

Can you let me know how much you’re usually charged for Premium? Once I get some more detail, I’ll be happy to help further.

Looking out for your reply!

[12182665836]

Same with me, I recently noticed that I was usually getting charged $9.99 for Premium but since February am getting charged $11.30 from the autopayment. 

[Billy-J]

Hey @12182665836, 

Happy to help. Can you let me know your country of residence? I'll take a closer look. 

@haley21  let me know if you still need help with this 🙂 

[Kathryn1787]

Hello, I am too! I live in Miami, FL and was Always charged $9.99 - then for some reason I checked and was Getting charged $11.30 or more!!!! What is going on?

[Dian]

Hey there,

Thanks for posting in the Community.

Let me explain what could possibly have happened.

Where applicable, the price for Premium includes VAT (value added tax). You can always see the details of what you’re being charged by checking out your receipts. We have more info about this here.

If prices are changed due to local laws, we send out notifications to all affected users in advance, so we'd ask you to also check your email inbox for such notifications, spam folder included.

Hope this helps,

Cheers!