Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Belated Upload of Student Enrollment | Retrospective Payment

Belated Upload of Student Enrollment | Retrospective Payment

Plan: Premium

Country: Germany

 

My Request

Dear Spotify-Team, 

I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee since July 2021. 

I am still a student I am kindly asking you if you could retrospectively pay back from July 2021-until December 2021? 

I already uploaded my student enrollment for you to check. 

 

I am sorry for the inconvenience and will take care in the next time to upload my student enrollment on time. I would highly appreciate your effort. 

Thanks ahead!

 

Reply
1 Reply

Hey @ngdl, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts