Billed twice no premium

[Classic_kg]

Hi!
I tried to add the student discount and be on premium, I was billed twice and haven't been update it still says Spotify free on my account.
I don't want to try again and be billed again.

Thanks !
Kate

[MattSuda]

Hey @Classic_kg

No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

If you're having trouble signing up for the student discount, you can submit for manual verification (as a head's up, this can take up to 12 hours to process). For more info, check out Spotify Support and SheerID Support. If your school is not listed, you can submit this feedback form to SheerID.

[Classic_kg]

Thanks @mattsude I'll keep any eye on my account.
Who should I email if I don't get a refund?
Thanks again!

[Classic_kg]

@mattsuda

[MattSuda · Accepted solution]

@Classic_kg

If you do not get a refund,

You can contact support
https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

[Classic_kg]

Thank you very much for your help and responses

[MattSuda]

You're welcome