Billed twice no premium

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Billed twice no premium

Classic_kg
Casual Listener
Hi!
I tried to add the student discount and be on premium, I was billed twice and haven't been update it still says Spotify free on my account.
I don't want to try again and be billed again.

Thanks !
Kate
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Re: Billed twice no premium

Rock Star 24
Rock Star 24

@Classic_kg

 

If you do not get a refund,

 

You can contact support
https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
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Note: I'm not a Spotify employee.
6 Replies

Re: Billed twice no premium

Rock Star 24
Rock Star 24

Hey @Classic_kg

 

No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

 

If you're having trouble signing up for the student discount, you can submit for manual verification (as a head's up, this can take up to 12 hours to process). For more info, check out Spotify Support and SheerID Support. If your school is not listed, you can submit this feedback form to SheerID.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Billed twice no premium

Classic_kg
Casual Listener
Thanks @mattsude I'll keep any eye on my account.
Who should I email if I don't get a refund?
Thanks again!

Re: Billed twice no premium

Classic_kg
Casual Listener
@mattsuda
Solution!

Re: Billed twice no premium

Rock Star 24
Rock Star 24

@Classic_kg

 

If you do not get a refund,

 

You can contact support
https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Billed twice no premium

Classic_kg
Casual Listener
Thank you very much for your help and responses

Re: Billed twice no premium

Rock Star 24
Rock Star 24

You're welcome

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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