Billing

[KiaraMclelland]

I'm suppose to get Spotify through my rogers phone plan as an add on. Spotify stopped working and I had to pay 9.99 plus 4.99 to use Spotify.
Rogers said they have tried to fix it but said I needed to contact spotify. I'm really confused when I've been getting Spotify for free.

Spotify you should really consider a call center or email

[JuanCamilo]

Hi @KiaraMclelland, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

[ritarenoult]

Hi,

My bankaccount refused the bill from 9,99 euro because of not enough money. 

Do you have a bankaccount for me to pay the bill now, please. 

Happy to hear, please email me at *snip*

Cheers, Rita