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Bought premium 0.99 - 3 months and not working

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Bought premium 0.99 - 3 months and not working

Newbie

Hello,

today i bought spotify premium for 0.99 for 3 months. I receive the receipt, and this link [https://www.spotify.com/it/account/subscription/] says that i have spotify premium and will be update on march. However, if i connect on my smartphone, it says that i don't have premium, and also in web site it says to upgrade to premium, even though i've already bought. What should i do?

I attach the screenshot of subscription page.

 

Thanks

Screenshot 2018-12-20 at 15.42.09.png
1 Reply

Re: Bought premium 0.99 - 3 months and not working

Rising Star 1
Rising Star 1

Hey @civatiandrea79 and thanks for checking out the Spotify Community,

 

I would suggest to fix your issue, you first check out this article on what to do if your premium is not showing up/working. Hopefully, one of those solutions will work for you :), Let me know if anything persists.

 

Happy Listening,

-J

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