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Bought premium but still sais subscription ( free)

Bought premium but still sais subscription ( free)

I have bought the premium subscription and went trough my recipt, an it sais on my spotify acount online i have premium, but on the APP it sais i am still a (free). I have tried to log inn and out and checked some settings. What can i do?
1 Reply

Hey @Fredrik1997,


Here's what to try if you’ve upgraded to Premium but don't see it in the app:

    • Check your subscription page. Your status should be Premium.
    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt that Spotify has send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


If you've tried all the steps above, please click here. It will take you through a survey to point you in the right direction 🙂

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