Bought spotify premium but I still got spotify free

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Bought spotify premium but I still got spotify free

user-removed
Not applicable

Plan

Free/Premium

Country

The Netherlands

Device

Desktop

Operating System

Windows 10

 

My Question or Issue
Good Evening,
Yesterday I've payed €0,99 for 3 month spotify premium. The account, unfortunately, is still on the status of free spotify. The strange thing is that the chapter Invoices displays Spotify premium with a payment receipt. How can I solve this to get spotify premium?
Best regards,
Bobbie

 

61 Replies

Re: 3 months Spotify Premium €0,99

SawYerAT
Newbie

Hey, ive got exactly the same problem. Ive tried everything but nothing seems to help. Keep me updated if you find a solution please.

 

Re: 3 months Spotify Premium €0,99

hamidzaman2017
Casual Listener

I have the same problem!! someone help us please !

Re: 3 months Spotify Premium €0,99

MrMcCorGo
Casual Listener

I have the same issue.

I paid €0.99 for the 3 months trial and the payment is in my invoices page on my spotify account, but my account is still on Free. When I first logged in, It played the Welcome to Premium Playlist.

Spotify please fix this issue!

3 months Spotify Premium €0,99

solitaa
Newbie

i’ve got the same problem. i paid today but it doesn’t show on my account that i even paid for premium but i did receive the mail. 

Re: 3 months Spotify Premium €0,99

Jvanameln
Newbie

I have the exact same problem too!

 

Re: 3 months Spotify Premium €0,99

Henkieee
Newbie

Same Problem. I even got the email send that my purchase had come through

Re: 3 months Spotify Premium €0,99

Loubna
Newbie

I have the same problem...

Re: 3 months Spotify Premium €0,99 - Status changed to: Under investigation

Moderator
Moderator

Hey folks,

 

Thanks for reporting this issue to us.

 

This is an issue which we are aware of and which we are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info so that we can pass it on to the relevant team:

  • country
  • payment provider (e.g. PayPal)?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

 

PeterModerator
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Re: Can't claim offer of 3 months of Spotify Premium for €0,99

Henkieee
Newbie

The Netherlands

iDeal SNS Bank

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