Bought the 3 months for 9,99 at 21. 12. 2018, but today I lost the premium.

[zhhr007]

Plan

Free/Premium

Country 

germany 

Device

iPhone 7

Operating System

IOS 12

My Question or Issue

 I got the receipt that I indeed got the 3 month for 9,99, but after 10 days I lost the premium. 

I used the online transfer method to pay the bill, but I noticed that the 9,99 has not yet been taken from my bank account.

what should I do? Thanks in advance!

[user-removed]

Hi @zhhr007 Thanks for contacting the community! This seems like a problem that Spotiys customer service team can answer in depth and help solve your problem completly. Click on the link below to fill out the form to get your question answered.

https://support.spotify.com/us/contact-spotify-support/

Hopefully this helps!:)