Calcel

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Calcel

Luan6
Casual Listener
I canceled my Premium package, my profile is listed as Free but continues to charge the premium package in my bank account. Could someone help me solve this? It's been 2 months since that happens.
3 Replies

Re: Calcel

Rock Star 22
Rock Star 22

Hey @Luan6

 

Did you get email receipts from previous subscription purchases? Search for one of them in your email account. In it, the Spotify username you paid for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that. :)

 

osorniosRock Star 22
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Re: Calcel

Luan6
Casual Listener
I do not have the receipts, but I still get charged.
Highlighted

Re: Calcel

Rock Star 22
Rock Star 22

@Luan6

 

If that's the case, fill out the contact form, and someone from Spotify will be able to help you within 24 hrs using your payment info. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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