Cambio de cuenta

[Luz26]

Plan

Premium

Country

Argentina

Device

Xiaomi redmi note 8

Operating System

Android 9 / Miui global 11.0.4

My Question or Issue

Quiero cambiar mi plan premium a premium duo y no me acepta. Me sale una notificación que dice "No fue posible cambiar tu plan. Esto podría deberse a que no eres elegible para este plan, a que ya tienes este plan o a que no tienes un método de pago guardado." pero si tengo una tarjeta registrada, desde el año pasado tengo cuenta premium. Cómo puedo resolver este problema?

[Elena]

Hey there @Luz26!

Thanks for reaching out to us and welcome to the Community! Hope you don't mind us replying in English.

We'd recommend starting off by giving this a try in an incognito window or using a different browser.

If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.

Lastly, keep in mind that you need to use a recurring payment method to get this subscription.

We'll be on the lookout for your update. Give us a shout if you have any further questions.