Can I get a refund?

Solved!
Reply

Can I get a refund?

i_am_nacho
Casual Listener

Hi!

 

Is there any chance to get a refund for premium account? It charged me 2 days ago and I forgot to cancel that premium before... Of course you can take my premium month, I don't mind I just need that money back. Is there any chance to cancel that payment?

 

Appreciate for any advice.

1 ACCEPTED SOLUTION
Solution!

Jᴀᴄᴋ
Community Legend

Hey again,

 

You cannot do that manually but you can reach out to Spotify support and see if they can help. I also suggest so you do not get charged in the future that you cancel your premium membership.

 

You can do that by following these steps:

  1. Log in to your account page
  2. Under Your plan, click CHANGE PLAN.
  3. Scroll to Spotify Free and click CANCEL PREMIUM.
  4. Continue through to the confirmation message.

 

In regards to your refund request, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares (https://twitter.com/SpotifyCares?s=09) or through the online Spotify Support (https://support.spotify.com/contact-spotify-support).

 

Best, 

Jack 🙂

* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.

View solution in original post

3 Replies

Jᴀᴄᴋ
Community Legend

Why hello there!

 

Thanks for reaching out to the spotify community for help. 

 

To answer your question, 

 

Spotify cannot refund:

 

  • Gift cards bought from a store. It’s best to return them to the store if possible. 
  • Premium payments made through a partner, such as your mobile provider or iTunes. You can contact them for refund requests (see their details on your account page, under Your plan).

I suggest reading this support article on refunds.

 

There is also this article on how you can get a refund if you don't use Spotify premium here. 

 

Let me know if I can help you with anything else.

 

Best,

Jack 🙂

i_am_nacho
Casual Listener

Hello Jack!

 

Yes I read those before I wrote my question. But they don't answer my question I think. I asked if I can somehow get refund because I don't use spotify and I just forgot to cancel earlier premium account (I started free premium trial).

Solution!

Jᴀᴄᴋ
Community Legend

Hey again,

 

You cannot do that manually but you can reach out to Spotify support and see if they can help. I also suggest so you do not get charged in the future that you cancel your premium membership.

 

You can do that by following these steps:

  1. Log in to your account page
  2. Under Your plan, click CHANGE PLAN.
  3. Scroll to Spotify Free and click CANCEL PREMIUM.
  4. Continue through to the confirmation message.

 

In regards to your refund request, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares (https://twitter.com/SpotifyCares?s=09) or through the online Spotify Support (https://support.spotify.com/contact-spotify-support).

 

Best, 

Jack 🙂

* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.

View solution in original post

SUGGESTED POSTS