Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can not get in family package

Solved!

Can not get in family package

i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with this!!!!

Screenshot_20180212-225317.png
Reply

Accepted Solutions
Marked as solution

songassistant

Hello,

please  click here to open Spotify contact form.

Please note: if FAQ suggestions are shown, click/tap on "I still need help". It is a round button on the bottom of suggested FAQs.

View solution in original post

21 Replies

songassistant

Is a wrong set language the problem?

i tried english version but it show the same

songassistant

Please post an English screenshot here. I apologize, but I can't recognize your problem in this language.

Sorry about that,i didn't capture it in english.

here.

Screenshot_20180213-222511.png

songassistant

Can you send me a link to the mentioned FAQ article?

songassistant

Thanks.

 

Are you Premium or Free at the moment?

i was premiem accout before this happen,right now its a free accout.

songassistant

Did you cancel the subscription? Or happened it in mysterious ways?

i did not cancel anything,it cancel automaticlly.

songassistant

Did you asked your family member for a new link and tried it again? Maybe this one expired or simetsome like that 

first time it says i need to put the same address like the one who paid,but i tried many times and its still showing the same massage

yes,i did it and link did not expried yet

songassistant

Did you ever participated in another family subscription? Or is a drpendind student offer activated? (You can check it at the UNIDAYS website, if you ever had one.)

yes i was in family subscription,and i get kicked out by system because  i did not comfirm my address,and i can't go back to family subscription that i used before  until now.

songassistant

If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.

 

Did you ever subscribed Spotidy as student offer? Please make sure, that your account is no more linked to your UNIDAYS account. If fixing it on UNIDAYS home page doesn't help, contact support.

i did not log in same device with owner of packege,i also did not use the student offer before either.

songassistant

I apologize, but I have no clue what to do now. Seems like a system error or a faulty securit measure to fight against abuse of family subscription.

I would contact Spotify Support in this case. Do you know where to do this?

if i know where i can contact  spotify support,i will not be here in the first place.

Can you give me a link of spotify support?

Suggested posts