Can not get in family package

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Can not get in family package

i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with this!!!!

Screenshot_20180212-225317.png
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songassistant

Hello,

please  click here to open Spotify contact form.

Please note: if FAQ suggestions are shown, click/tap on "I still need help". It is a round button on the bottom of suggested FAQs.

Thank you so much tobidwest!

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