Help Wizard

Step 1


Can not redeem spotify gift card

Can not redeem spotify gift card






Samsung Note 9+

Operating System

Android 10


My Question or Issue

Can not redeem gift cards I tried 3 different ones and I know they have not been redeemed.  I just get Something went wrong try again. 

2 Replies

Don't post me the steps in the help section they do not help.

Hey there @z6yemlbyjcrkn


Thanks for reaching out to us about this - we'll be glad to help you out here.


Just to double-check, have you tried opening the Redeem page in a private/incognito window? This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.


It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.

Hope this helps. Keep us posted. 

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