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Can only use 2 devices between 2 users on a Spotify duo plan

Can only use 2 devices between 2 users on a Spotify duo plan

So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?
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Hi @VibinAqxa

 

Spotify Duo is designed to upgrade two Spotify accounts to Premium at a reduced price. You cannot use two devices at once signed into the same account. Please make sure the other user is signed into their Spotify account.

 

Read more here.

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