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Can't Cancel Subscription - Scammed?

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Can't Cancel Subscription - Scammed?

Newbie

Hi,

 

Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business). 

 

I can't find a way to cancel this charge, and despite disputing it several times, it always comes back. 

 

Please help me cancel this immediately. 

 

Also, how is there no support number?  

 

Thanks. 

 

 

1 Reply
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Re: Can't Cancel Subscription - Scammed?

Community Legend

Hello @1213600284, welcome to the community!

In this particular instance I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please make sure that this is an email that is not compromised, and that you have access to it!
If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

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