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Can't Redeem Gift Cards

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Can't Redeem Gift Cards

Casual Listener

I have been bought some £10 gift cards for spotify, I redeemed the first one and said I have a months free spotify instead of £10, when I am only charged £5 (as I am a student). The second card, which has been un touched and has the activation receipt, was denied. What do I need to do?

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Re: Can't Redeem Gift Cards

Rock Star 24
Rock Star 24

Hey @Ed_Lee,

 

Gift Cards are not redeemable in conjunction with other discounts or promotions, such as the Premium for Family, student discount, or trial offers. That's why you got 1 month of Premium for the £10 Gift Card.

 

What do you mean by the second one has been denied? 

Let me know. Thanks 🙂

MaximRock Star 24
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Re: Can't Redeem Gift Cards

Casual Listener

Oh ok thankyou, it said that the code wasnt recognised, I have checked it was definatley the correct code and it had been activated.

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Re: Can't Redeem Gift Cards

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

It's worth checking that you're entering the code correctly. For example: try 0 (zero) instead of O, and I instead of l (lower case L) or vice versa.

 

Where did you purchase the Gift Card?

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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