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Can't access Premium, money deducted

Can't access Premium, money deducted

Hedgie2

Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The country I am in (Serbia) doesn't have Spotify for whatever reason and I can't list it on Spotify as a new country since it doesn't exist there. Can I get my money back somehow? 

 

Plan

Free/Premium

Country

Greece, Serbia

 

 

Reply
1 Reply

Jose_M

Hello @Hedgie2!

 

Thanks for reaching out. If you'd like to ask for a refund, I'd recommend checking out Spotify's refund policy here. On another note, you can also start a Premium subscription from any of these countries through this link.

 

Hope this helps clear things up 🙂

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