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Can't access settings in Android trial

Can't access settings in Android trial

Hi,

I just signed up to the 7 day free trial on Android and I can access features such as downloading etc but all premium settings are greyed out such as Offline mode and Music quality settings. All settings and premium are availiable on spotify desktop.

 

Android version: 5.0

Spotify version: 8.4.19.792

 

Any help would be appreciated

Thanks,

Will

Reply
3 Replies

Hi @WillMcC7838, welcome to the Spotify Community! 

 

If you can see the Premium features from the desktop app, you should be able to use them from your Android device as well. It's possible that you have 2 different accounts and accessed a Free one on your phone by mistake. Can you log out and access again with the same account that's open on your desktop app?

 

If it's the same account, but you're still unable to use Premium after logging out and back in, we'd like you to try reinstalling Spotify with these steps.

 

Let us know how it goes.

JulianModerator
 
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Hi,

Thanks for the reply. Feeling kind of silly. Was streaming to my laptop at the time which was causing the issue.

 

Sorry and thanks,

Will

Hey there, @WillMcC7838

 

Thanks for getting back to us.

 

No worries at all, we're just happy you're up and running now.

 

Anything else, we'll be...

 

spotify:track:7vqUr6K2Js9Paq4kdNSOm6:small

 

/M

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