Can't access to all premium features even though I already paid.

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Can't access to all premium features even though I already paid.

zarasalsabila
Music Fan

So I already paid for premium since days ago, but i just realize this:

1. I can't turn off shuffle

2. My 'skip song' are limited.

3. The ad is still there telling me that i discover a premium feature.

4. I can't speed up while listening to podcast, they made me listen to the podcast since the beginning.

5. I can still download song offline

6. I can choose whatever music I want to listen to.

7. There's no audio advertisement.

 

And I've tried log out and log in back, and it's not working.

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Re: Can't access to all premium features even though I already paid.

MonicaM_Bogota
Roadie

Hi, @zarasalsabila!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try reinstalling the app with the steps here.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

2 Replies
Solution!

Re: Can't access to all premium features even though I already paid.

MonicaM_Bogota
Roadie

Hi, @zarasalsabila!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try reinstalling the app with the steps here.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

Re: Can't access to all premium features even though I already paid.

zarasalsabila
Music Fan

Thanks a lot Monica, it helps :)

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