Can't activate my Premium subscription

Can't activate my Premium subscription

Hello everyone.


In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noticed that I was in fact charged twice by Spotify so the card was validated, I guess. But I still can't upgrade to Premium, although Spotify has already charged my card twice. What do I do?



1 Reply

Hey @respinha,


It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

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