Can't buy premium (phone billing)

[stephandecastel]

Hello, 

I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it just cancel the process and i receive a text telling me my subscribtion is cancelled and that i won't get billed. Maybe i have other spotify accounts that i don't use anymore but i don't remember the email adresses used and anyway my phone number is recent and has been only used on this account i'm using now so i don't understand 😕 

I am from France (Carrier: Bouygues Telecom) and my phone is a Samsung Galaxy Note 10+ 

Can someone help me please ? 

[Ivan]

Hey there @stephandecastel, 

Thanks for reaching out - we’re here to help!
 

If you’re unable to sign up with mobile payments: 

• Make sure you entered your phone number correctly.
• Check you have enough credit on your mobile account.
• Wait a few days and try again, or try in a private/incognito window (there might’ve been a temporary connection problem).
• Try a different payment method.

It's also a good idea to contact the mobile service provider to check the status of the transaction you attempted.

In case you're not sure about having other Spotify accounts, check out this help page.  

Hope this helps. Keep us posted.