Can't cancel subscription


Can't cancel subscription


When I log in to my phone app, it shows I have Spotify Premium, on a desktop app, Spotify Premium BUT when I log in to my account to actually change it, is says I have a free account, therefore I cannot cancel it and have no idea what to do. Any help?

Screenshot 2017-07-14 17.57.46.png
1 Reply

Re: Can't cancel subscription

Rock Star 24
Rock Star 24

Hey @barbkurcova,


It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.


  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
MaximRock Star 24
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