Can't change my country to actualize my payments data

[Fzamacola]

Hi, 

My old credit card does not work any more, as I've changed my country of residence. I'm trying to change my payments data from a mexican credit card to a spanisch one, but when I try to do this, i reveive a message saying that my payment credit card data does not match with my country of residence, which I also should change. Even when i follow the different instructions in the web, I can't cange my country os residence, which appears in grey colour in the formulaire and can't be changed. Can anybody help me with this?

[suleimanaugusto]

I've got a similar problem here. 

Moved from Sweden to Brazil, tried to use a Brazilian credit card but that did not work.

My current solution was to cancel my premium subscription, and will now remain as a free user for 14 days, when I am assuming Spotify's system will block my access in Brazil and ask me to update my country of residency. Let's see.

It would be great to actually have a support board and have actualy people handling these borderline use cases.

I would be ok if a human/DBA could simply update my country of residency as well.

Mvh