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Can't change payment card

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Can't change payment card

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Plan

Premium

Country

Israel

Device

PC

Operating System

Windows 10

 

My Question or Issue

Hi,

I want to change my payment card (from visa to visa, different card).

I get an error when I try.
- My card has NOT expired or been canceled.

- I DO have sufficient funds.

- My card was issued or registered in a SAME country to the one registered on my Spotify account.

- My card is enabled for foreign, secure online, and recurring purchases.

Please contact me, as I will not continue to pay with the current card anymore.

 

Thanks,

Reshef

3 Replies
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Re: Can't change payment card

Moderator
Moderator

Hey there @ReshefMarelly,    

 

Thanks for posting - we’re here to help!

 

We suggest you give it another try in a private/incognito windowIf that doesn't do the trick try again in a different kind of browser. This way you'll avoid issues with your browser's cache when trying to update your payment details. 

 

If you still can't change your card data after trying these steps, send us a screenshot displaying the error message you get. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

 

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.  

 

Hope this helps. We'll look out for your reply.  

IvanModerator
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Re: Can't change payment card

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Hi Ivan,

 

Thanks for the reply, I am getting frustrated. 

I have tried using chrome incognito, internet explorer and microsoft edge and all with no luck.

See attached photo.

 

Looking forward for your reply,
Reshef

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Re: Can't change payment card

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1.PNG

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